Terms & Conditions
1. Acceptance of TermsBy accessing or using any ShipXcel service, Platform, website, or communication channel, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (“T&C”).
If you do not agree, you must discontinue the use of ShipXcel services immediately.2. Definitions“ShipXcel” refers to Aviel International Corporation Sh.p.k, operating under the trade name ShipXcel.
“Client” refers to any entity or individual engaging ShipXcel services.
“Services” refers to freight forwarding coordination, shipbroking, commodity brokerage, and related intermediary services.
“Platform” refers to any digital system, website, app, dashboard, or communication interface provided by ShipXcel.3. Nature of ServicesShipXcel operates exclusively as an intermediary.
We arrange and facilitate transactions between independent third parties—including carriers, shipowners, operators, charterers, and commodity traders.ShipXcel does not:
• act as a carrier or NVOCC
• take possession or custody of cargo
• issue bills of lading
• operate or control vessels
• provide insurance
• assume liability for third-party actions4. Use of PlatformClients may use ShipXcel’s Platform solely for lawful business purposes.
You must not:
• Access the Platform to perform illegal or restricted activities
• Misrepresent identity, documents, or cargo details
• Attempt to interfere with Platform functionality or data
• Use automated bots/scrapers without authorizationShipXcel may suspend access at any time for security, compliance, or operational reasons.5. Client ObligationsClients must:
• Provide complete, lawful, and accurate information
• Comply with all customs, trade, and maritime regulations
• Ensure cargo descriptions match actual contents
• Obtain all required permits, licenses, and certificates
• Maintain their own insurance coverage
• Remit payments on timeAny violation may result in suspension or termination of services.6. Fees & PaymentsAll fees are due as stated in ShipXcel’s invoices.
Unless otherwise confirmed in writing, fees:
• Are payable within 15–30 days
• Exclude taxes, duties, port charges, demurrage, and third-party surcharges
• May adjust based on market changesLate payment may result in:
• Interest or administrative charges
• Suspension of services
• Legal recovery actions7. Third-Party ResponsibilitiesAll transport, handling, storage, and delivery of cargo are performed by independent third parties chosen by the Client or arranged through ShipXcel as an intermediary.ShipXcel is not responsible for:
• Carrier delays
• Vessel issues
• Port disruptions
• Customs decisions
• Loss or damage to cargo
• Performance failures by third partiesAny claims relating to cargo must be addressed directly to the carrier or relevant responsible party.8. Limitation of LiabilityTo the fullest extent permitted by law:• ShipXcel’s liability is strictly limited to the service or brokerage fee earned for the specific transaction.
• ShipXcel shall not be liable for consequential, indirect, or punitive damages.
• No warranty—express or implied—applies to performance, fitness, or merchantability.This limitation mirrors global maritime and logistics industry standards.9. Compliance & RestrictionsShipXcel operates under strict compliance protocols.
Clients must not use ShipXcel services for:
• Sanctioned entities
• Embargoed countries
• Prohibited commodities
• Money laundering
• Fraudulent activitiesShipXcel may decline or terminate any engagement based on compliance risk.10. Data & ConfidentialityShipXcel handles client information under strict confidentiality and international data protection expectations.We may disclose information only when:
• Required to perform contracted services
• Required by law, regulation, or enforcement authorityShipXcel does not sell or trade client information.11. Intellectual PropertyShipXcel’s brand, trademarks, platform content, text, structure, design, software, and visual identity remain the exclusive property of Aviel International Corporation Sh.p.k.Clients may not reproduce, modify, distribute, or use ShipXcel branding without written authorization.12. Force MajeureShipXcel is not responsible for delays or failures caused by events beyond reasonable control, including:
• Natural disasters
• War, conflict, or piracy
• Political instability
• Labor strikes
• Port closures
• Epidemics
• Regulatory restrictions
• Operational disruptions13. TerminationShipXcel may terminate access or services immediately if:
• The Client violates these T&C
• Payment is not received
• Illegal or non-compliant activity is detected
• Client conduct threatens ShipXcel’s integrity or reputationTermination does not remove outstanding financial obligations.14. Governing LawThese T&C are governed by the laws of the Republic of Albania.
Disputes shall be resolved exclusively before the competent courts of Tirana, Albania.15. AmendmentsShipXcel may update these T&C periodically.
Updates will be published with a new Effective Date.
Continued use of ShipXcel services constitutes acceptance of revised terms.
Contact Us
Effective Date: October 24, 2025
Legal Entity: Aviel International Corporation Sh.p.k
Trade Name: ShipXcel
Registered Address: Teodor Keko Street, No. 4/17, Tirana 1001, AlbaniaLegal & Compliance: [email protected]Tax: Registered in Albania
Scope: Global freight forwarding, shipbroking, and commodity brokerage services